Holiday Return Policy
We are offering an extended return policy for all orders placed between November 1, 2018 and December 31, 2018.
All orders placed during this period can be returned until January 31, 2019.
Please email Orders@MyKeySmart.com and we will provide you with a return address. Please do not ship items back unannounced, as we may not be able to refund your purchase if you do so.
Items must be undamaged in order to be eligible for a return.
If the buyer returns the order, they will be reimbursed either to the original payment method or to a GetKeySmart.com gift card.
If the gift recipient returns the order, they will receive a GetKeySmart.com gift card in the amount of the order. The gift recipient must reference the order number.
Please note that the KeySmart Pro restocking fee (see below) will apply to holiday returns as well.
We hope you love all the items you purchase on www.getkeysmart.com, but if you do not, we understand.
You can return any items received through www.getkeysmart.com, but we have two stipulations:
- Returns must be made within 21 days of customer receipt. After 21 days, we cannot offer you a refund or exchange.
- Items must be undamaged in order to be eligible for return or exchange.
To return your product, please email Orders@MyKeySmart.com, and we will provide you with a return address. Please do not ship items back unannounced, we may not be able to refund your purchase if you do.
To complete your return, we require a receipt or proof of purchase.
KeySmart Pro Restocking Fee
If you return your KeySmart Pro after linking it to your phone, we will have to charge you a 15% restocking fee. We apologize for this fee, but after you sync the unit to your phone we are unable to resell it as it is impossible to unlink an already synced unit.
Mystery Pouch Sale Not Eligible For Returns
Because of the nature of the mystery pouch returns will not be accepted.
All new KeySmarts purchased at www.GetKeySmart.com come with a 2 year warranty.
If your KeySmart breaks under normal wear and tear within 2 years of purchase, we will replace it for you.
To claim your warranty please email Orders@MyKeySmart.com with:
- Your Order Number (If you can't find it that is OK... we should be able to locate it in our system)
- Pictures of Your Broken KeySmart
- A Brief Description of How Your KeySmart Broke (This information helps us to keep improving the design of the KeySmart)
Unfortunately customs fees are subject to the buyer; we will not be able to assist with customs fees. Please check with your customs department prior to purchasing for additional information.
After your return is approved, a refund will be applied to your credit card or original method of payment within a week.
Late or Missing Refunds
Please contact your bank and then credit card company if your refund has not been posted after a week. It may take some time before your refund is officially posted.
If they can't help you, please contact us at Orders@MyKeySmart.com.
If approved, sale items will be refunded at sale price.
We accept exchanges of undamaged items within 21 days of the customer's receipt. Customer must pay additional shipping and handling charges. Please send us an email at Orders@MyKeySmart.com, and we will provide you with a return address.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.